Senior Technical Account Manager
The Senior Technical Account Manager (TAM) at EDB is responsible for building and maintaining post-sales relationships with the company's largest and most complex customers. These customers are typically large accounts adopting Postgres across their data centers. The TAM serves as a trusted technical advisor to ensure successful implementations and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The TAM is also the customer's single point of contact into all technical areas of EDB. As such, the TAM's technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.
Key responsibilities include close consultative technical engagement with several large customers in North America, establishing a close working relationship with their customer's senior technical leadership team and becoming their trusted advisor, helping EDB customers maximize the value of their Postgres investment, assisting EDB customers develop and deploy Postgres proliferation strategies, providing technical leadership for the customer's major Postgres initiatives (this may include solutions consulting, architecture guidance, and project management), coordinating the interaction between EDB's internal team members, such as Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer, maintaining current functional and technical knowledge of the entire EDB product line, providing clear and constructive product feedback to EDB's product management teams based on customer requirements, helping to document best practices in developing and deploying EDB solutions, functioning as a front-line technical resource for "best practice" and informal customer questions, and managing customer escalations and coordinating with the technical support team for faster resolution. Travel is required up to 25% of the time.
The ideal candidate will have at least eight years of hands-on experience with Postgres, Oracle, DB2, or MS SQL Server; professional certifications in any of the relational databases are desirable. Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture, are required. Knowledge of data analytics and AI/ML concepts, experience with Kubernetes, excellent analytical skills regarding technical and project management issues, a good understanding of the strategic sales process, well-developed organizational skills with an ability to manage competing client demands, and excellent communications and interpersonal skills, including the ability to interact and communicate with CxO level personnel, are also necessary. A Bachelor's or Master's degree in Information Technology, Computer Science, or equivalent technical training or industry experience is preferred. The Sr. TAM is expected to complete the EDB Postgres Professional Certification within six months and stay current in all EDB training and certification programs at all times.
EDB is committed to supporting employees' overall well-being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. The company provides access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026. For more information on perks and benefits, candidates are encouraged to reach out to the Talent Acquisition team for region-specific benefits.