Senior Social Media Operations Team Lead
The Senior Social Media Operations Team Lead at Canva will oversee the Advanced Social Media Team within the User Voice operations, ensuring that over 150 million users receive exceptional support. This role is based in Manila, one of Canva's key global hubs, and offers flexibility to work in a way that suits the individual.
Key responsibilities include leading crisis and incident management for social media, coordinating with Marketing, Communications, and external partners during high-visibility situations. The role also involves setting direction, building capability, and maintaining a high-quality standard within the Advanced Social Media Team. Additionally, the Senior Social Media Operations Team Lead will translate Canva's strategic priorities into actionable team plans, monitor KPIs, identify process gaps, and drive operational excellence.
Candidates should possess deep social media expertise, including experience in crisis management and handling sensitive content. Proven leadership in building high-performing, high-trust teams is essential. The role requires a natural coaching ability to develop team members, strategic direction, and operational accountability. Strong collaboration skills with cross-functional stakeholders and the ability to navigate complex and ambiguous environments are also important.
Compensation includes equity packages, an inclusive parental leave policy, an annual Vibe & Thrive allowance for wellbeing and development, and flexible leave options to support personal and professional needs. Additional benefits encompass free meals, gym facilities, and a pet-friendly workplace.
Canva fosters a culture of inclusivity and flexibility, offering various working arrangements such as hybrid, permanent remote, and onsite options. The company supports continuous learning through internal programs and encourages employees to engage in clubs and sports activities. Celebrations of milestones like 5 and 10 years at Canva include extra paid time off and a budget to support personal experiences.