Senior Product Support Specialist

The Senior Product Support Specialist at SOCi plays a pivotal role in ensuring customer satisfaction by providing expert assistance and resolving complex product-related issues. This position is integral to the support team, contributing to the company's mission of delivering exceptional service to its clients. SOCi is a leading provider of marketing technology solutions, empowering businesses to manage their digital presence effectively.

In this role, the specialist is responsible for diagnosing and troubleshooting advanced technical problems, collaborating with cross-functional teams to implement solutions, and maintaining comprehensive documentation of support cases. Daily tasks include responding to customer inquiries, conducting root cause analyses, and providing feedback to the product development team to enhance product functionality.

The ideal candidate possesses a strong background in technical support, with at least 3-5 years of experience in a similar role. Proficiency in troubleshooting software applications, excellent communication skills, and the ability to work independently are essential. A bachelor's degree in Computer Science or a related field is preferred.

SOCi offers a competitive compensation package, including health benefits, retirement plans, and opportunities for professional development. Employees enjoy a collaborative work environment that fosters innovation and growth.

Joining SOCi means becoming part of a dynamic team dedicated to revolutionizing digital marketing solutions. The company values diversity, creativity, and a customer-centric approach, providing ample opportunities for career advancement.