Senior Manager, People Operations
The Senior Manager of People Operations at Motive will lead the strategy, design, and execution of scalable people programs supporting the company's global workforce. Reporting to the VP of HR, this role involves overseeing core employee lifecycle operations and shared services, enhancing processes, systems, controls, and service delivery across People Operations. Motive is a technology company that empowers businesses managing physical operations by providing tools to improve safety, productivity, and profitability. Serving nearly 100,000 customers across various industries, including transportation, logistics, construction, and energy, Motive offers an integrated platform for fleet management, driver safety, compliance, maintenance, and spend control.
In this role, the Senior Manager will establish the operating model and strategic priorities for People Operations, leading and developing the global team. They will design and implement a tiered support model, define roles, workflows, and escalation paths, and lead complex, cross-functional programs spanning employee lifecycle operations, HR systems, payroll, benefits, compliance, and policy administration. Additionally, they will own the People compliance program, ensuring policies, processes, documentation, and controls are current, audit-ready, and consistently applied. The role also involves designing scalable processes, service standards, controls, and performance metrics to improve accuracy, efficiency, and employee experience. Collaboration with HR, Finance, Legal, IT, and external vendors to resolve complex operational issues and drive informed decisions is essential. Utilizing people data and operational insights to identify opportunities, recommend improvements, and communicate progress to senior leadership is also a key responsibility.
Candidates should have over 8 years of experience in People Operations, HR shared services, HR operations, or a related field, with at least 5 years leading People teams or global operational functions. Experience in designing and scaling global HR operations across multiple geographies and employee populations is required. Strong knowledge of HR systems, payroll, benefits administration, compliance, and employee lifecycle processes is essential. The ideal candidate will have a proven track record in leading complex, cross-functional programs from strategy through execution, establishing operational metrics, strengthening controls, and using data to guide decisions. Sound judgment, strong communication skills, and the ability to influence stakeholders across functions and levels are necessary. Experience in applying AI and automation to reduce manual work, improve the employee experience, and scale People Ops programs is highly desirable.
The compensation range for this position is $153,000 to $210,000 USD annually, depending on the candidate's location. Motive offers a comprehensive benefits package, including health, pharmacy, optical, and dental care benefits, paid time off, sick leave, short-term and long-term disability coverage, life insurance, and a 401(k) plan with company contributions. All benefits are subject to eligibility requirements.
Motive fosters a diverse and inclusive workplace, welcoming individuals from various backgrounds, experiences, abilities, and perspectives. The company values flexibility, offering remote, hybrid, and on-site work options to support a healthy work-life balance. Motive's mission is to unlock the potential of the physical economy by providing technology that connects and automates physical operations, transforming the safety, productivity, and profitability of businesses. The company's core values include owning it, building trust, and unlocking potential.