Senior Customer Success Manager

The Senior Customer Success Manager at EDB is a pivotal role focused on ensuring customer satisfaction and success through exceptional service. This position involves working closely with customers and partners to address satisfaction, growth, and renewal opportunities, fostering strong relationships to drive customer retention and commitment to EDB's solutions.

Key responsibilities include providing strategic guidance to align with customers' business goals, developing and maintaining strong relationships with key decision-makers, identifying and realizing opportunities for business expansion, and proactively addressing any risks to customer satisfaction or renewal. The role also involves coordinating with internal teams to deliver a superior customer experience and serving as the primary point of contact for customer communications and escalations.

Candidates should possess 5-10+ years of experience in account management, solution engineering, or client services within enterprise technology, managing substantial portfolios of recurring revenue. Essential skills include problem-solving, outstanding communication abilities, attention to detail, and the capacity to work both independently and collaboratively. Experience with relational databases such as PostgreSQL, MySQL, Oracle, SQL Server, Sybase, or DB2 is highly desirable.

EDB offers a range of benefits to support employees' well-being, including access to health and wellness resources and initiatives like Wellness Fridays extending to December 2026. The company fosters a culture of trust and respect, embracing diversity and inclusion, and provides opportunities for professional growth and development within a dynamic and fast-paced environment.