Sales & Service Manager - Westbourne Grove, London
The Sales & Service Manager at ALO's Westbourne Grove location in London is a pivotal member of the store leadership team, responsible for implementing the company's business and guest experience strategies. This role focuses on achieving sales targets, enhancing customer satisfaction, and developing team talent in alignment with ALO's guiding principles. The position is integral to ensuring an exceptional in-store experience that reflects the brand's commitment to mindful movement and community engagement.
Key responsibilities include leading the Sales & Service team to deliver outstanding guest experiences, identifying and addressing sales opportunities, and collaborating with the General Manager to develop and execute store strategies. The manager will oversee daily operations, ensure effective sales floor coverage, and foster strong client relationships. Additionally, the role involves representing the business in meetings, managing budgets and reports, and planning for future business needs to maintain optimal performance.
Candidates should possess prior leadership experience in retail or a related industry, with proficiency in MS Office applications. Exceptional interpersonal and communication skills are essential, along with the ability to manage multiple tasks in a dynamic environment. A strong motivation to drive business in a fast-paced, innovative setting, coupled with an entrepreneurial mindset and personal accountability, is crucial. Physical requirements include the ability to lift up to 50 pounds and stand for entire shifts.
ALO offers a full-time schedule of 40 hours per week, with expectations for availability during opening, closing, and weekend shifts. The company is committed to diversity and inclusion, providing equal opportunities for all applicants. Employees can expect a supportive work environment that encourages personal and professional growth, aligning with ALO's mission to promote mindful living through yoga and community involvement.