Sales & Service Manager - Station Twelve
The Sales & Service Manager at ALO's Station Twelve location in Amherst, New York, is a key member of the store leadership team, responsible for implementing ALO's business and guest experience strategies. This role focuses on achieving business targets, enhancing sales, and elevating the guest experience, all while upholding ALO's guiding principles. The position requires constant movement throughout the store, including the sales floor and back of house, ensuring the store remains clean, safe, inviting, and operates efficiently.
Key responsibilities include investigating and addressing sales opportunities, collaborating with the General Manager to identify and resolve process or system gaps, and overseeing the Sales & Service team to deliver exceptional guest experiences. The manager is also tasked with building and maintaining client relationships, ensuring effective sales floor coverage through workforce planning, and leading selling initiatives. Additionally, the role involves representing the business in meetings, managing budgets and reports, and planning for future business needs to maintain optimal performance.
The ideal candidate will have 3-5 years of retail or related industry leadership experience, proficiency in MS Office applications, and exceptional interpersonal and communication skills. The role demands agility in handling multiple tasks in a dynamic environment, a strong independent work ethic, effective time management, and personal accountability. Physical requirements include the ability to lift up to 50 pounds, perform various physical movements such as bending and climbing, and stand or move throughout an entire shift.
Compensation for this position ranges from $60,000 to $76,000 annually, with eligibility for the company's Monthly Store Incentive bonus program, potentially increasing total compensation. Additional benefits include a generous employee discount, free membership to the ALO Wellness Club, competitive medical, dental, and vision plans, 401K with company matching, monthly store incentives, clothing allowance, and free yoga classes at select locations.
ALO fosters a culture centered around mindful movement, aiming to bring the consciousness developed on the yoga mat into everyday life. The company is committed to creating a positive and highly productive work environment that aligns with its mission, offering growth opportunities and a supportive community for its employees.