Sales & Service Manager - Short Pump Town Center
The Sales & Service Manager at ALO's Short Pump Town Center location is a key member of the store leadership team, responsible for bringing ALO's business and guest experience strategies to life. This role focuses on achieving business targets, enhancing guest experiences, and developing team talent in alignment with ALO's guiding principles. The position requires constant movement throughout the store, including the sales floor and back of house, ensuring the store remains clean, safe, inviting, and operates efficiently.
Key responsibilities include investigating and addressing sales opportunities by partnering with the General Manager to identify and resolve process or system gaps. The manager oversees the Sales & Service team to deliver exceptional guest experiences, assesses guest connections and product education, and provides feedback and coaching to team members. Additionally, the role involves building and maintaining client relationships, ensuring effective sales floor coverage through workforce solutions, and leading selling initiatives as needed.
The ideal candidate will have 3-5 years of retail or related industry leadership experience, proficiency in MS Office (Word, Excel, Outlook), and exceptional interpersonal and communication skills. The role requires agility in handling multiple tasks in a dynamic environment, a strong independent work ethic, time management skills, and personal accountability. Physical requirements include the ability to lift, push, carry, or move up to 50 pounds, as well as the capacity to stand and move throughout an entire shift.
ALO offers a generous employee discount, free membership to the ALO Wellness Club with access to numerous streaming fitness and yoga classes, competitive medical, dental, and vision plan options, and enhanced additional benefits such as virtual access to mental health providers and new parent support for employees and dependents. Additional perks include a 401K plan with company matching, monthly store incentives, a clothing allowance, and free yoga classes at select Sanctuaries.
ALO fosters a culture centered on mindful movement and community, encouraging employees to bring the consciousness from practice on the mat into their daily lives. The company emphasizes growth, accountability, and inclusivity, providing opportunities for professional development and career progression within a supportive and dynamic environment.