Sales & Service Manager - Short Hills
The Sales & Service Manager at ALO is a key member of the store leadership team, responsible for implementing the company's business and guest experience strategies. This role focuses on achieving sales targets, enhancing the customer experience, and developing team talent in alignment with ALO's guiding principles. The position requires active engagement on the sales floor and back-of-house areas to ensure the store operates efficiently and provides an exceptional environment for guests.
Key responsibilities include identifying and addressing sales opportunities, collaborating with the General Manager to resolve process or system issues, and leading the Sales & Service team to deliver outstanding customer experiences. The manager is tasked with assessing guest interactions, providing technical product education, and coaching team members to improve performance. Additionally, the role involves building and maintaining client relationships, ensuring effective sales floor coverage, and developing workforce solutions to meet business needs.
The ideal candidate will have 3-5 years of leadership experience in retail or a related industry, with proficiency in MS Office applications such as Word, Excel, and Outlook. Strong interpersonal and communication skills, both verbal and written, are essential. The role demands agility in handling multiple tasks in a dynamic environment, along with an independent work ethic, effective time management, and personal accountability. Physical requirements include the ability to move throughout the store, lift up to 50 pounds, and perform tasks such as bending, kneeling, climbing, and standing for extended periods.
ALO offers a comprehensive benefits package, including a generous employee discount, free membership to the ALO Wellness Club with access to numerous streaming fitness and yoga classes, competitive medical, dental, and vision plans, and enhanced benefits like virtual mental health support and new parent assistance for full-time employees. Additional perks include a 401K plan with company matching, monthly store incentives, clothing allowance, and free yoga classes at select locations.
Joining ALO means becoming part of a company that values mindful movement and its positive impact on life both on and off the mat. The organization fosters a culture of continuous improvement, professional development, and community engagement, providing employees with opportunities to grow and thrive in a supportive environment.