Sales & Service Manager - Rochester Hills, MI
The Sales & Service Manager position at ALO in Rochester Hills, MI, is an integral leadership role within the store, responsible for managing the sales and service teams to deliver exceptional customer experiences. Reporting directly to store leadership, this role focuses on developing a customer-centric environment that aligns with the brand's values of wellness, mindfulness, and elevated performance. ALO, recognized for its premium yoga apparel and wellness lifestyle products, offers a dynamic retail setting and aims to inspire both team members and shoppers.
Day-to-day responsibilities include overseeing sales floor operations, coaching team members on service excellence, and driving sales initiatives to achieve store goals. The Sales & Service Manager is accountable for ensuring customer concerns are resolved efficiently, managing inventory processes, and assisting in visual merchandising. The role also involves analyzing performance data, reinforcing brand standards, and supporting broader business objectives to maximize store profitability and customer satisfaction.
Qualified candidates should have proven leadership experience in retail or a similar fast-paced, customer-facing setting. Strong interpersonal, communication, and problem-solving skills are essential, along with a demonstrated ability to motivate teams and drive measurable results. Familiarity with retail operations, point-of-sale systems, and effective sales techniques is required, while experience in fashion, wellness, or active lifestyle brands is considered an asset.
ALO typically offers a competitive compensation package for similar roles, which includes base salary, performance-driven incentives, and a comprehensive suite of benefits such as healthcare, merchandise discounts, and wellness perks. The company supports flexible scheduling and opportunities for professional development within a growing retail brand.
ALO fosters a culture of mindfulness, inclusivity, and high performance, emphasizing teamwork and personal growth. Employees are encouraged to live active, balanced lifestyles and contribute to a positive, forward-thinking work environment. This role offers strong advancement prospects for individuals passionate about retail leadership and wellness.