Sales & Service Manager - Multrees Walk, Edinburgh
The Sales & Service Manager at ALO's Multrees Walk location in Edinburgh is a pivotal member of the store leadership team, responsible for implementing the company's business and guest experience strategies. This role focuses on achieving sales targets, enhancing the customer experience, and developing team talent in alignment with ALO's guiding principles. The primary objective is to ensure an exceptional in-store experience for all guests.
Key responsibilities include analyzing sales opportunities and addressing process or system gaps in collaboration with the General Manager. The manager oversees the Sales & Service team to deliver outstanding customer service, assesses guest engagement levels, and provides coaching to address any deficiencies. Additionally, the role involves building and maintaining client relationships, ensuring effective sales floor coverage, and leading selling initiatives as needed. Developing and executing the store's Sales & Service strategy in partnership with the General Manager is also a critical aspect of the position.
The ideal candidate will have prior leadership experience in retail or a related industry, along with proficiency in MS Office applications such as Word, Excel, and Outlook. Exceptional interpersonal and communication skills, both verbal and written, are essential. The role requires agility to manage multiple tasks in a dynamic environment, a strong motivation to drive business in a fast-paced setting, and an entrepreneurial mindset. Candidates should also possess an independent work ethic, effective time management skills, and personal accountability.
ALO offers a full-time schedule for this role, consisting of a 40-hour workweek over five days, with 75% of the time dedicated to managing the retail floor and coaching the team. Employees are expected to be available for opening, closing, and weekend shifts to support the business's needs. The company is committed to fostering an inclusive and diverse work environment, providing equal opportunities for all employees.
Joining ALO means becoming part of a company that values mindful movement and its positive impact on individuals and communities. The organization emphasizes taking the consciousness developed through yoga practice and applying it to everyday life, embodying the studio-to-street philosophy. This role offers opportunities for professional growth and development within a supportive and dynamic team environment.