Sales & Service Manager - Mall of America
The Sales & Service Manager at ALO's Mall of America location plays a pivotal role in bringing the company's business and guest experience strategies to life. This position is dedicated to achieving business targets, enhancing sales, and elevating the guest experience, all while fostering talent in alignment with ALO's guiding principles. The primary focus is to ensure an exceptional in-store experience for every guest.
Key responsibilities include investigating and addressing sales opportunities, collaborating with the General Manager to identify and resolve process or system gaps. The manager oversees the Sales & Service team, ensuring outstanding guest connections and comprehensive product education. Daily tasks involve building and maintaining client relationships, developing workforce solutions to ensure effective sales floor coverage, and leading selling initiatives throughout the store. Additionally, the role involves representing the business in meetings, managing budgets and reports, and planning for optimal performance.
Candidates should possess 3-5 years of retail or related industry leadership experience and have a working knowledge of MS Office applications. Exceptional interpersonal and communication skills, both verbal and written, are essential. The role requires agility to handle multiple tasks in a dynamic environment, along with a strong independent work ethic, effective time management skills, and personal accountability. Physical requirements include the ability to lift up to 50 pounds, perform various physical movements such as bending and climbing, and stand for the entire shift.
ALO offers a comprehensive benefits package, including a generous employee discount, free membership to the ALO Wellness Club with access to numerous streaming fitness and yoga classes, competitive medical, dental, and vision plans, and enhanced benefits like virtual access to mental health providers and new parent support for employees and dependents. Additional perks include a 401(k) plan with company matching, monthly store incentives, a clothing allowance, and free yoga classes at select Sanctuaries.
Joining ALO means becoming part of a company that values mindful movement and its positive impact on life both on and off the mat. The company culture emphasizes personal growth, community engagement, and a commitment to excellence, providing ample opportunities for career advancement and personal development.