Sales & Service Manager - Greenwich, CT
The Sales & Service Manager at ALO in Greenwich, CT is a pivotal role within the store management team, designed to elevate the customer experience and ensure smooth retail operations. ALO, known for its high-quality yoga apparel and lifestyle products, places a strong emphasis on wellness, community, and innovative customer engagement. This role is ideal for individuals who thrive in a fast-paced retail environment and are passionate about promoting a healthy lifestyle through activewear and service excellence.
The core responsibilities of the Sales & Service Manager include supervising daily store operations, overseeing staff performance, and ensuring exceptional customer service standards are consistently met. The manager will foster a positive sales environment, coach team members to achieve sales goals, and drive client outreach initiatives. Daily tasks also encompass resolving customer issues, maintaining inventory controls, and supporting merchandising and store presentation efforts.
Candidates for this position should possess at least two to three years of experience in retail management or equivalent leadership roles, preferably within a premium or lifestyle brand. Strong interpersonal and communication skills are crucial, with the ability to motivate a team, manage conflicts, and provide constructive feedback. Experience with point-of-sale systems, inventory management, and clienteling practices is highly valued, along with a keen eye for detail and a proactive approach to sales strategy.
ALO offers its employees a comprehensive benefits package that typically includes competitive salary, health and wellness plans, employee discounts, and performance incentives. Team members enjoy a supportive work environment with access to professional development and wellness programs.
ALO’s culture is rooted in wellness, community, and empowerment, providing ample opportunities for career advancement as the brand continues to expand. Employees are encouraged to bring their authentic selves to work and contribute to a vibrant, inclusive workplace.