Sales & Service Lead - Willowbrook Mall

The Sales & Service Lead at Alo Yoga's Willowbrook Mall location in Wayne, NJ, plays a pivotal role in enhancing the guest experience. This position is integral to achieving engagement targets, providing guest education, and fostering a service-oriented environment that distinguishes Alo from other retailers.

Key responsibilities include leading exceptional guest interactions by assessing and improving team performance through feedback and coaching. The role involves building and maintaining client relationships, analyzing reports to strategize and implement action plans, and ensuring effective sales floor coverage by developing workforce solutions and leading selling initiatives.

Candidates should have over two years of experience in a client-centric sales environment, proven leadership capabilities with excellent decision-making skills, and a receptiveness to feedback. High energy, enthusiasm, self-motivation, and strong interpersonal and written communication skills are essential. Alignment with Alo's guiding principles is also required.

The position offers a base pay ranging from $19.00 to $23.00 per hour, with eligibility for the company's Monthly Store Incentive bonus program. Additional benefits include a generous employee discount, competitive medical, dental, and vision plans, 401(k) with company matching, clothing allowance, and free yoga classes at Alo's Sanctuaries.

Alo Yoga is committed to mindful movement, aiming to bring the consciousness from yoga practice into everyday life. The company fosters a culture that integrates fun and work, providing growth opportunities and a supportive environment for its employees.