Sales & Service Lead - Westport
The Sales & Service Lead position at ALO in Westport is a pivotal role within the retail team, focused on delivering exceptional customer experiences in a dynamic, fast-paced environment. This person serves as a key brand ambassador, embodying ALO’s vision and values while promoting premium athleisure products. The company is an established leader in high-quality yoga and lifestyle apparel, known for its dedication to mindful movement, innovation, and community.
Day-to-day, the Sales & Service Lead is responsible for driving sales, maintaining floor standards, and leading by example on customer engagement. They assist with daily store operations, ensure visual merchandising standards are upheld, and provide coaching and feedback to team members. Additionally, this role acts as a point of contact for client service issues, works to resolve customer concerns promptly, and supports store leadership in achieving sales and service goals.
Candidates for this position should have prior retail sales experience, with preference for those who have held leadership or supervisory roles. Strong interpersonal and communication skills are essential, as is the ability to inspire and guide a team. Applicants should be organized, self-motivated, and comfortable working in a client-focused, metrics-driven setting. Familiarity with premium retail or fitness apparel is a plus.
ALO offers a comprehensive benefits package including employee product discounts, paid time off, and access to wellness programs. Competitive hourly wages and opportunities for commission further enhance the compensation plan, with additional perks such as advancement opportunities in a rapidly expanding brand.
ALO fosters a collaborative and inclusive company culture that values personal development and professional growth. Employees are encouraged to take ownership of their roles and develop new skills as part of a supportive team. Joining ALO offers the chance to contribute to a purpose-driven company making a positive impact on global wellness and mindful living.