Sales & Service Lead - The Fashion Mall at Keystone
The Sales & Service Lead at ALO, located in The Fashion Mall at Keystone, plays a critical role in delivering exceptional customer experiences and driving store success. As part of the retail team, this role serves as both a knowledgeable brand ambassador and a key support to the leadership team. ALO Yoga, known for its focus on high-quality activewear and mindful living, fosters an environment where collaboration and passion for the brand are paramount.
In this position, the Sales & Service Lead is responsible for overseeing daily store operations, ensuring a seamless customer journey from arrival to purchase, and supporting staff with coaching and mentorship. The role involves greeting customers, assisting with product knowledge, handling transactions, resolving escalated service issues, and setting an example in meeting or exceeding sales goals. The Sales & Service Lead ensures that merchandising standards are upheld and that store presentations align with brand guidelines.
Qualified candidates should have experience in retail sales, preferably in a lead or supervisory capacity. Strong communication, interpersonal, and organizational skills are essential, as is the ability to thrive in a fast-paced, customer-centric environment. A proactive attitude and background in delivering high-level customer service are highly valued, and experience with point-of-sale systems is desirable.
ALO offers competitive compensation and a range of benefits, including performance incentives, health and wellness programs, employee discounts, and opportunities for advancement. The company encourages professional development and recognizes high-performing team members with growth pathways within the retail division.
ALO is committed to cultivating a welcoming and dynamic workplace focused on wellbeing and community. Team members enjoy a positive atmosphere centered on collaboration, style, and personal growth, making it an ideal setting for individuals invested in both fashion and fitness.