Sales & Service Lead - Berlin, Mitte

The Sales & Service Lead role at ALO in Berlin, Mitte is an exciting opportunity to join a dynamic retail team at the forefront of global activewear. As part of ALO, a company renowned for combining advanced performance technology with mindful movement, the Sales & Service Lead plays an integral role in creating a seamless and inspiring customer experience. The position supports the store management team and contributes to ALO's reputation as an industry leader in fashion-forward fitness apparel.

In this role, the Sales & Service Lead is responsible for driving sales, leading the sales floor, and supporting a culture of elevated client service. Day-to-day, this individual guides team members to consistently achieve and exceed sales targets, ensuring that each customer receives attentive and knowledgeable assistance. The job encompasses coaching associates, maintaining store standards, and addressing operational tasks such as merchandising and inventory management.

Ideal candidates bring robust experience in retail sales or customer service, with a proven ability to lead and motivate teams in a fast-paced environment. Strong communication skills, a customer-centric mindset, and organizational abilities are key, as is the capacity to resolve conflicts and drive business objectives through both team leadership and personal contribution. Fluency in both English and German is highly preferred, as is familiarity with high-end or athleisure brands.

Employees in this role can expect a competitive salary and benefits package, along with employee discounts and access to wellness initiatives. ALO is committed to fostering a supportive workplace with opportunities for professional growth and internal promotion.

Joining ALO means becoming part of a company that values mindfulness, wellness, and innovation. Team members are encouraged to bring their individuality and passion for a healthy lifestyle, contributing to a vibrant and collaborative team culture with opportunities to engage in ongoing brand and product training.