Sales Engineer (Position located in Melbourne, Australia)
The Sales Engineer role at KnowBe4 in Melbourne, Australia, is a critical part of the sales team, focusing on providing pre-sales technical support to prospective customers. KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents. The company combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures.
Key responsibilities include investigating and documenting technical issues, communicating directly with prospective customers to gather and define technical requirements, and creating brand awareness for KnowBe4 products within the assigned territory. The Sales Engineer will also establish relationships with partners, prospects, and existing clients to support the sales team's objectives and work alongside the sales team to implement and manage technical proof-of-concepts for prospective customers.
The ideal candidate should have a two-year degree or technical degree, experience with Gmail and Google Docs, MS Office (Word and Excel), and web browsers like Chrome and Internet Explorer. Excellent verbal and written communication skills, strong organizational and time management abilities, and technical troubleshooting and analysis skills are essential. The candidate should demonstrate integrity, accountability, respect, and commitment, possess strong collaborative and teamwork skills, and be able to work with minimal supervision.
KnowBe4 offers company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. The work environment is modern, high-tech, and fun, providing a dynamic and engaging atmosphere for employees.
The company fosters a culture of radical transparency, extreme ownership, and continuous professional development. Employees are encouraged to be themselves in a welcoming workplace, with opportunities for growth and advancement within the organization.