Sales Development Representative (Hybrid)
The Sales Development Representative (SDR) at KnowBe4 plays a pivotal role in the company's sales team, focusing on initiating contact with potential clients and introducing them to KnowBe4's security awareness training and simulated phishing platform. This position is designed to bridge the gap between marketing efforts and the sales process, ensuring a steady pipeline of qualified leads for the Territory or Account Executives. KnowBe4, a leader in cybersecurity solutions, empowers organizations worldwide to strengthen their security culture and transform their workforce into a robust defense against cyber threats.
In this role, the SDR is responsible for proactively reaching out to cold prospects via phone and email to generate interest in KnowBe4's products. The representative assesses the interest level of these prospects, qualifies them as potential customers, and seamlessly transitions them to the appropriate sales executives for further engagement. This process involves persistent follow-up and effective communication to ensure a high conversion rate from prospecting to sales.
Candidates for this position should possess familiarity with standard concepts, practices, and procedures within the IT security field, though this is considered a plus rather than a requirement. Proficiency in Gmail, Google Docs, and MS Office is essential, along with experience using Customer Relationship Management (CRM) systems or other sales tools. Strong verbal and written communication skills are crucial, as is a friendly and persistent phone demeanor. The ability to leave compelling messages and maintain organization in a results-oriented environment is also important.
KnowBe4 offers a comprehensive benefits package that includes company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. The company fosters a modern, high-tech, and fun work environment, promoting continuous professional development and a positive workplace culture.