Sales Engineer (Hybrid)
The Sales Engineer (Hybrid) at KnowBe4 is a developmental role designed to bridge the gap between cybersecurity and technical sales. Initially, the position focuses on learning and supporting Senior Sales Engineers, gaining in-depth knowledge of KnowBe4's product suite and the sales cycle. As technical proficiency increases, the role transitions to directly engaging with SMB customers, conducting product demonstrations, and managing the Proof of Value (POV) process.
Key responsibilities include developing and maintaining a comprehensive understanding of all KnowBe4 products, effectively communicating their value propositions to both internal teams and clients, and delivering product demonstrations tailored to customer needs. The role also involves assisting SMB prospects with the implementation and configuration of KnowBe4 products during the POV phase, troubleshooting and resolving technical issues that arise in the sales process, and providing technical support to the Sales team as needed. Additionally, the Sales Engineer is expected to document and track POV activities using Salesforce.
Candidates should possess a three-year degree or technical qualification, with prior experience in a customer-facing technical role being advantageous. Proficiency with Google Workspace, MS Office (Word and Excel), M365, and Exchange Online is required. Strong verbal and written communication skills, excellent organizational abilities, and effective time management are essential. The ideal candidate will demonstrate technical troubleshooting and analytical skills, integrity, accountability, and a commitment to excellence. A natural curiosity and agility in rapidly absorbing and applying new technological concepts, along with strong collaborative and teamwork skills, are also important. The ability to work with minimal supervision is a key attribute for success in this role.
KnowBe4 offers a comprehensive benefits package, including company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. These benefits are provided within a modern, high-tech, and enjoyable work environment. For more details about the benefits available at each office location, prospective employees are encouraged to visit KnowBe4's careers page.
KnowBe4 is a dynamic and rapidly growing company that empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations worldwide, KnowBe4 is a pioneer in digital workforce security, securing both AI agents and humans. The company's platform provides attack simulation and training, collaboration security, and agent security powered by Artificial Intelligence Defense Agents (AIDA) and a proprietary Risk Score. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.