Regional HRSD Operations Lead - Americas

The Regional HR Service Delivery Lead at Atlas HXM is responsible for overseeing HR service delivery operations across the Americas, ensuring compliance with local employment laws and internal policies. This role involves managing a team of HR Service Delivery Specialists to provide accurate and consistent HR services to clients and employees.

Key responsibilities include monitoring HR service performance, managing escalations, and ensuring adherence to service level agreements. The Lead will engage directly with clients and employees to resolve complex HR issues, conduct risk assessments, and implement appropriate solutions. Additionally, the role involves maintaining compliance with regional employment laws and internal policies, as well as preparing for audits.

The ideal candidate will have extensive experience in HR service delivery, strong leadership skills, and a deep understanding of employment laws across the Americas. Excellent problem-solving abilities, effective communication skills, and the capacity to manage multiple priorities are essential for success in this role.

Atlas HXM offers a dynamic and inclusive work environment with opportunities for professional growth. Employees benefit from flexible PTO, generous parental leave, and access to learning resources. The company values diversity and is committed to making a positive impact through its ESG initiatives.