Regional HRSD Operations Lead - Europe East

The Regional HR Service Delivery Lead is responsible for overseeing HR service delivery across assigned countries within Europe East. This role ensures that HR services are delivered accurately, consistently, and in compliance with local employment laws, contractual obligations, and internal policies. The Lead serves as the primary escalation point for complex HR matters and provides direct leadership to Regional HR Service Delivery Specialists, aligning with the global service delivery model.

Key responsibilities include managing end-to-end HR service delivery operations, reviewing and validating case resolutions, and ensuring HR processes adhere to global standards and regional legal requirements. The Lead also acts as the first line of escalation for complex HR issues, engaging directly with workers and clients to investigate and resolve matters, and ensuring all escalations are fully documented.

The ideal candidate will have over seven years of experience in HR operations or HR service delivery, including multi-country scope within Europe. Demonstrated experience leading HR service delivery teams, strong knowledge of regional employment laws, and proven experience managing case operations with defined KPIs and SLAs are essential. A bachelor's degree in Business, Human Resources, or a related field is required, along with fluency in English; additional regional languages are preferred.

Atlas HXM offers a diverse and inclusive environment with country-specific benefits, flexible PTO, and generous parental leave programs. Employees have access to growth and development opportunities through top learning content providers and the chance to work in a high-performing organization that makes a global impact.