Project Manager - Case Management
Xometry is seeking a highly organized and proactive Project Manager - Case Management to lead the execution of complex, multi-supplier customer orders. This pivotal role expands upon traditional case management responsibilities by taking ownership of large-scale projects from inception through final delivery. You will serve as the primary point of contact for the customer, ensuring seamless communication, proactively addressing sourcing challenges, and maintaining clear visibility throughout the production process. This role requires exceptional project management skills, strong collaboration abilities, and a dedication to exceeding customer expectations. You will also contribute to the broader team by providing support during peak periods and acting as a deputy for leadership when needed.
Key responsibilities include taking full ownership and driving the successful execution of complex customer orders involving multiple suppliers, ensuring adherence to timelines, quality standards, and customer specifications. You will serve as the primary point of contact for customers on assigned projects, providing proactive and transparent communication regarding project status, potential roadblocks, and progress updates. Collaborating closely with Xometry's sourcing team and customers, you will proactively identify and resolve any sourcing challenges or barriers that may arise during the project lifecycle. Maintaining a comprehensive understanding of the production process for each order, you will ensure work is prioritized effectively and potential delays are identified and mitigated. Additionally, you will proactively identify and address potential issues to improve on-time delivery and quality, develop and implement effective solutions, and manage customer escalations in a timely and professional manner. Collaboration with internal teams such as Engineering, Customer Care, Quality, Sales, and Shipping is essential to ensure manufacturing processes are set to achieve optimal outcomes. You will also maintain accurate and up-to-date project documentation, provide regular status reports to both internal stakeholders and customers, and understand supplier capabilities to execute supplier oversight activities. Identifying opportunities to streamline and automate complex processes, implementing robust quality control processes, and providing coverage for peers during periods of absence are also part of the role. Serving as a deputy to the Business Unit Manager and Case Management Leader, assisting with team initiatives, process improvements, and other tasks as assigned, is expected.
The ideal candidate will have a Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience). A minimum of 4 years of experience in project management, supply chain, and customer service, preferably in manufacturing operations, is required. A proven track record of successfully delivering complex engineering projects on schedule and within budget is essential. In-depth knowledge of manufacturing processes, engineering drawings, and quality inspection methods is necessary. Strong analytical skills with the ability to perform root cause analysis and develop solutions are important. The candidate should be a self-starter with a take-charge attitude and the ability to independently drive project completion. Excellent organizational skills and demonstrated ability to multitask, meet deadlines, and manage multiple projects simultaneously are required. Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders are essential. Strong leadership and collaboration skills are necessary. Proficiency in project management tools and software is expected. Experience with quality management systems (e.g., ISO 9001) is preferred. The candidate should thrive in a fast-paced and high-growth environment and have an advanced English level.
Xometry offers competitive benefits and is an. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US-based roles, Xometry participates in E-Verify and provides the federal government with your Form I-9 information to confirm your authorization to work in the U.S.
Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.