Product Manager II, Post Order Experience

Xometry is seeking a Product Manager II to enhance the post-order customer journey, ensuring buyers are informed and satisfied from order confirmation through delivery and support resolution. This role is integral to Xometry's mission of connecting innovative ideas with manufacturers via its digital marketplace.

The Product Manager II will define and prioritize the roadmap for all post-order touchpoints, including order tracking, status updates, communications, and support workflows. Collaboration with engineering, design, and customer service teams is essential to streamline resolution paths and improve transparency. Additionally, the role involves working with supply chain and logistics teams to reduce turnaround times and ensure service level agreements are met.

Candidates should have 2-5 years of product management experience, preferably with B2B or transactional platforms. Experience with order management, fulfillment tracking, or support tooling is preferred. Strong customer empathy and experience with user-centered product development are crucial, along with familiarity with agile product development, data tools, and experimentation frameworks.

The estimated base salary range for this position is $102,000 to $130,000 annually, plus an annual bonus, depending on factors such as job-related skills, relevant experience, and location. Xometry offers a competitive benefits package, including a 401(k) match, medical, dental, and vision insurance, life and disability insurance, generous paid time off, and other wellbeing resources.

Xometry fosters a collaborative and innovative work environment, providing opportunities for professional growth within a rapidly expanding company. Joining Xometry means contributing to a team that is transforming the manufacturing industry through cutting-edge technology and a commitment to customer satisfaction.