Operations Lead (18 Month FTC)
Clifford Chance, a leading global law firm, is seeking an Operations Lead for an 18-month fixed-term contract. This role is based in Newcastle, United Kingdom, and involves managing a remote team of paralegals working on various transactions. The position offers an opportunity to contribute to the establishment and management of an evening shift within the Newcastle Delivery Centre, enhancing service delivery and operational efficiency.
As the Operations Lead, you will oversee the operational aspects of the evening shift from 15:00 to 23:00, collaborating with Operations Managers and reporting to a Senior Operations Manager. Your responsibilities include supervising and developing a remote team of paralegals, ensuring performance management, and fostering a diverse and inclusive workplace culture. You will also support process improvement initiatives, integrate legal technology and AI into workflows, and coordinate with other delivery centres to ensure seamless service.
Ideal candidates should possess strong interpersonal skills, with the ability to inspire and manage teams effectively. Experience in supervising paralegals, delivering legal work across various matters, and managing resources to meet specified turnarounds is essential. A solid understanding of UK law, legal best practices, and familiarity with process improvement concepts are required. A degree in any discipline or a Level 3 Professional Diploma in Law and Practice is desirable.
This role is fully remote, with occasional in-office days during core office hours (09:00-18:00, Monday to Friday) for training, management collaboration, and appraisals. The work pattern is 35 hours per week, from 15:00 to 23:00, Monday to Friday. Clifford Chance offers a collaborative and inclusive culture, providing opportunities for continuous growth and development through formal training, coaching, and on-the-job learning.
Joining Clifford Chance means becoming part of a global team that values diverse perspectives and offers equal access to opportunities for learning and advancement. The firm combines deep legal expertise with commercial intelligence to support clients across critical moments, operating in sectors and regions that matter to clients. This role provides a chance to further develop operational and management skills while contributing to the firm's innovative service offerings.