Manager, Customer Support

The Manager, Customer Support at NMI leads a team dedicated to delivering high-quality support to affiliates and merchants across various products and services. This role is pivotal in ensuring customer satisfaction and operational efficiency within a dynamic fintech environment.

Key responsibilities include managing a team of Support Specialists and a Team Lead, overseeing daily support operations, and acting as the primary escalation point for complex customer issues. The manager will also collaborate with internal departments such as Product, Engineering, Account Management, and Sales to resolve escalations and enhance customer outcomes.

Candidates should have experience in the payments or fintech industry, proven leadership in a customer support setting, and strong communication skills. Proficiency with customer ticketing systems and a solid understanding of IT systems are essential.

The position offers an annual salary of R550,000 to R700,000, dependent on experience, along with benefits such as an annual bonus scheme, 15 days of holiday plus public holidays, and family-friendly policies.

NMI fosters a positive, inclusive, and high-performing team environment, providing opportunities for professional development and growth within the company.