Legal Response Team Specialist
The Legal Response Team Specialist at OKX plays a pivotal role in managing inquiries from international legal authorities, law firms, and relevant third parties. This position requires a high level of technical knowledge and professionalism to ensure timely and accurate responses within stipulated timeframes. OKX is a leading cryptocurrency exchange and the developer of OKX Wallet, providing millions with access to crypto trading and decentralized applications.
Key responsibilities include attending to inquiries from legal authorities worldwide, maintaining high-quality service levels, and liaising with internal stakeholders such as compliance, risk, and customer service teams. The specialist is expected to maintain a thorough understanding of company products to effectively communicate with external parties, build and sustain strong relationships with partners, and escalate unresolved issues to supervisors as necessary. Additionally, the role involves supporting the enhancement of the Legal Operations function and participating in specific projects as they arise.
Candidates should possess a degree in law, compliance, or a related field that demonstrates critical thinking abilities. Proficiency in English and at least one additional European language, both spoken and written, is required. Experience in a legal-related role or customer service is essential, along with excellent communication and writing skills, attention to detail, and the ability to work both independently and collaboratively. The role demands comfort in a fast-paced, dynamic environment with changing priorities, strong interpersonal skills, a solutions-oriented mindset, excellent time management, and a willingness to work on a rotational shift.
OKX offers a competitive total compensation package, including learning and development programs, education subsidies, various team-building activities, wellness and meal allowances, and comprehensive healthcare schemes for employees and dependents. The company fosters a multinational working environment, providing opportunities for career advancement and skill development through mentoring and training programs.