Lead Customer Success Manager
The Lead Customer Success Manager at Energy Exemplar will serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle. This role involves acting as a strategic partner to customers, understanding their business goals, and proactively driving outcomes that align with those goals. The position is based in California, with consideration for remote candidates within the state.
Key responsibilities include collaborating closely with Account Executives to build strategic account plans, supporting expansion opportunities, and delivering seamless customer experiences. The Lead Customer Success Manager will lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities. Monitoring and managing customer health scores, adoption metrics, and sentiment using tools like Salesforce and HubSpot are also essential duties.
Candidates should possess a bachelor's degree in Business, Strategy, Engineering, Communications, or a related field, along with 8+ years of experience in a Customer Success or Account Management role, preferably supporting enterprise software customers. A proven track record of driving customer adoption, retention, and expansion in complex, technical environments is required. Exceptional relationship-building skills, with experience engaging senior/executive stakeholders, and strong proficiency with CRM and customer success tools such as Salesforce and HubSpot are also necessary.
The salary range for this position is between $100,000 and $120,000 annually, varying by work location and depending on job-related knowledge, skills, and experience. Energy Exemplar offers flexible work arrangements, supporting work-life balance, and provides opportunities to work in a fast-growing, innovative company recognized globally. The company fosters an inclusive and diverse workplace culture, emphasizing ownership, integrity, and innovation.