Intake Director

The Intake Director at Stephens Law in Fort Worth, Texas, is a pivotal role responsible for overseeing the firm's intake department, ensuring efficient and compassionate handling of prospective clients, particularly in high-stakes personal injury cases. This position combines strategic leadership with hands-on management to enhance client experiences and streamline intake processes.

Key responsibilities include managing daily intake calls, evaluating potential cases by reviewing police reports and assessing case viability, and coordinating the sign-up process through systems like DocuSign and CasePeer. The Intake Director also oversees referral management, ensuring compliance with Texas referral fee regulations, and is accountable for intake KPIs, including inquiry volume, conversion rates, and marketing source performance. Additionally, the role involves optimizing intake systems and workflows to improve efficiency and responsiveness.

Candidates should have a minimum of three years' experience in plaintiff personal injury intake, preferably with director-level experience. A strong understanding of Texas personal injury law, including workers' compensation nuances, is essential. Proficiency in lead management and case tracking systems, such as Lead Docket, CasePeer, or Filevine, is preferred. Exceptional interpersonal and communication skills are crucial for effectively interacting with clients and team members.

While specific compensation details are not provided, the role offers an opportunity to lead a vital department within a boutique law firm renowned for its personalized approach to high-impact personal injury cases. The Intake Director will play a key role in shaping the firm's first interaction with prospective clients and driving operational improvements that enhance client experiences and support the firm's mission.

Stephens Law is committed to quality over quantity, handling fewer cases to ensure each receives dedicated attention and resources. The firm has achieved record-setting settlements and verdicts across Texas, making it a trusted name in personal injury litigation. Joining Stephens Law as an Intake Director offers the chance to make a significant impact in a firm that values strategic leadership, operational excellence, and compassionate client service.