Implementation Consultant- Long Island
The Implementation Consultant at Slice is responsible for leading the execution of a scalable, world-class implementation process for pizzeria owners adopting the Slice platform. This role involves hardware and software installations, seamless product onboarding across all Slice offerings, delivering exceptional customer experiences, and driving operational excellence. The consultant will work closely with sales and post-sales teams to support product sales and adoption, aiming to expand the shop base and reduce churn through strong, lasting relationships with shop owners.
Key responsibilities include serving as an on-site installer and trainer for shops adopting Slice products such as Point of Sale, Online Ordering, Phone, and Supplies. The consultant will own the installation, training, and adoption process for new shops, ensuring owners and staff are fully equipped to use the solutions successfully. Additionally, the role involves providing stellar on-site support to ensure a smooth transition and long-term adoption of all products, solving problems for shop owners to ensure they see the value and remain on the platform, and collaborating with various teams to prioritize updates and features impacting the restaurant network.
The ideal candidate should have 3-5 years of experience selling, implementing, or managing technology solutions for small and medium-sized businesses, preferably in the restaurant sector. Experience in a restaurant role, such as manager, server, bartender, or cashier, is preferred. The candidate should be passionate about tech innovation and educating owners through various interactions. Skills in running and managing wiring as part of product installations, troubleshooting hardware and network issues, and providing field-based technical support are essential. Excellent written and verbal communication skills, strong analytical and problem-solving abilities, and a willingness to travel locally with flexibility are also required.
Slice offers a comprehensive set of benefits, including flexible PTO, market-leading medical, vision, and dental insurance, 401K matching up to 4%, personal development and wellness reimbursement, and a weekly pizza stipend. The salary range for this position is $80,000 to $90,000 annually, plus benefits.
Slice is committed to building an inclusive environment for people of all backgrounds. The company values diversity and encourages individuals from all walks of life to apply. Joining Slice means becoming part of a team dedicated to empowering local pizzerias with the technology and services they need to thrive in a digital world.