Global Business Operations Manager
The Global Business Operations Manager at Workstream will lead and oversee the company's data-gathering initiatives within its robotics division. This role involves managing a distributed team responsible for capturing high-fidelity data to train AI systems, ensuring the quality and compliance of data collection processes. Workstream is a mission-driven company that provides an all-in-one HR, payroll, and hiring platform tailored for the hourly workforce, serving clients like Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. Founded in 2017, Workstream is a high-growth Series B company backed by investors such as Founders Fund, BOND, and Coatue.
In this role, the manager will lead and mentor a large, distributed team of Video Data Contributors, oversee a physical Workstream Lab, and collaborate with the Recruiting and People Operations teams to drive high-volume participant acquisition. Responsibilities include ensuring data quality standards are met, managing compensation structures, and maintaining compliance with data privacy guidelines. The manager will also be involved in setting up and operationalizing the local office as the company establishes its presence in Mexico City.
Candidates should have at least six years of experience in Operations Management, particularly in leading distributed or gig workforces. Technical proficiency with multi-camera hardware and the ability to manage and troubleshoot complex recording setups are essential. Experience in AI data labeling or computer vision data collection, as well as familiarity with hardware logistics, is preferred. A background in Business Process Outsourcing (BPO) management is also advantageous.
While specific compensation details are not provided, Workstream offers competitive market compensation and generous stock options. Employees receive comprehensive medical, dental, and vision plans, along with access to a generous number of fully-paid counseling sessions with licensed therapists each year. The company promotes work-life harmony through flexible paid time off and paid parental leave.
Workstream fosters a culture of transparency, trust, and technological innovation, aiming to empower the hourly workforce. The company values diversity and inclusion, providing an environment where all team members are treated with dignity and respect. Employees have opportunities for growth and development, with access to cutting-edge AI tools and a collaborative work environment.