Global Business Operations Manager
The Global Business Operations Manager at Workstream is a pivotal role within the company's robotics division, focusing on leading and managing data-gathering initiatives essential for the development of AI-driven robotics. Workstream is a mission-driven company dedicated to building an all-in-one HR, payroll, and hiring platform tailored for the hourly workforce, a sector that comprises 80% of the global workforce but has been underserved by technology. The company serves prominent clients such as Burger King, IHOP, KFC, and Culvers, and is backed by esteemed investors like Founders Fund, BOND, and Coatue.
In this role, the manager will oversee a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors. Responsibilities include managing a physical Workstream Lab, conducting weekly "Office Hours" and Q&A sessions to address contributor issues, and implementing strategies to monitor and enhance contributor engagement and retention. The manager will also collaborate with the Recruiting team to establish technical criteria for candidates and work with People Ops to ensure seamless onboarding processes.
The position requires over six years of experience in Operations Management, particularly in leading distributed or "gig" workforces. Candidates should possess technical proficiency, especially in managing and troubleshooting multi-camera hardware setups, and have experience in AI Data Labeling or Computer Vision data collection. A strong analytical mindset is essential for identifying and addressing issues related to data quality and contributor performance.
While specific compensation details are not provided, Workstream offers a dynamic and mission-driven work environment with opportunities to contribute to innovative projects in the robotics and AI sectors. Employees can expect a collaborative culture focused on growth and technological advancement.
Joining Workstream provides an opportunity to be part of a high-growth, Series B company that is revolutionizing the hourly workforce sector through technology. The role offers the chance to work with leading brands and contribute to the development of cutting-edge robotics solutions.