Enterprise Customer Success Manager - German speaking
As an Enterprise Customer Success Manager at Talon.One, you will be instrumental in building and maintaining strong relationships with our enterprise clients to drive product adoption and satisfaction. You will join our 10-person Customer Success EMEA team in Germany, which is an integral part of our 20-person international Customer Success team. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.
In this role, you will connect customers' marketing objectives with our API-driven product, clearly explain complex product configuration steps, and collaborate with technical operations and the development team to integrate Talon.One and troubleshoot technical issues. You will also document and share important information about our customers to keep a clear internal record, build training resources, and reduce support tickets. Additionally, you will drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business.
The ideal candidate will have a passion for tech and experience with SaaS products and APIs, as well as founded experience working in Customer Success, Account Management, or another client-facing role. Exceptional communication skills in spoken and written English and German are required, and additional languages such as Italian, Polish, or French are a plus. Experience working in the loyalty and promotion industry or relevant marketing-related experience is also desired.
Talon.One offers a comprehensive benefits package, including a €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills. Employees enjoy 30 days of annual leave, plus extra paid days for your birthday and moving day. Additional perks include a home office setup budget, a monthly home office allowance, and the freedom to work from abroad for up to 90 days worldwide. Mental health support with nilo.health and a discounted Urban Sports Club membership are also provided.
At Talon.One, we foster a collaborative environment and alignment with various internal stakeholders in Technical Account Management, Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Our flexible and family-friendly environment, bright and easily accessible offices, and modern software and hardware contribute to a great workplace. We believe in results and motivated employees, offering a high degree of flexibility to accommodate individual needs.