Email Deliverability Consultant
As an Email Deliverability Consultant at Braze, you will join our customer-facing deliverability team, working directly with clients to enhance their email programs and maximize the benefits of our platform. Braze is a leading customer engagement platform that empowers brands to deliver personalized experiences across multiple channels. In this role, you will collaborate closely with our Customer Success, Technical Support, Sales, and Growth Teams to develop and refine strategies that improve both customer outcomes and internal processes.
Your primary responsibilities will include providing fundamental deliverability support to customers and internal teams, managing and prioritizing incoming tickets related to deliverability troubleshooting and strategy, and servicing a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement. You will conduct in-depth investigations, reviews, and audits into email sending practices, assist customers with blocklists, spam traps, and issues with mailbox providers, and help produce schedules for IP warming while monitoring their progress. Additionally, you will monitor individual customer email metrics to improve their sending reputation and provide in-depth analysis of performance quality measurements to ensure continuous improvement of customer programs.
The ideal candidate will have two to three years of experience providing deliverability-specific services at an Email Service Provider (ESP), agency, or large brand. Competency in deliverability concepts and customer management skills is essential. A strong understanding of industry best practices, success in identifying and remedying deliverability issues, and the ability to present complex information in a meaningful, consumable format to customers are required. The candidate should also be a polished, articulate ambassador for the team and the company.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $100,000 per year, with an expected On Target Earnings (OTE) between $100,000 and $125,000 per year, including bonus or commission. In addition to cash compensation, Braze offers a comprehensive Total Rewards package that includes equity grants of restricted stock units (RSUs), ensuring that all employees have a stake in the company's success. Benefits include flexible paid time off, comprehensive medical, dental, vision, life, and disability plans, retirement and employee stock purchase plans, family services such as fertility benefits and equal paid parental leave, and professional development opportunities supported by formal career pathing, learning platforms, and a yearly learning stipend.
Braze fosters a collaborative, transparent, and fun culture recognized as a Great Place to Work®. We are committed to creating equitable growth and opportunities inside and outside the organization. Our deep curiosity to learn and eagerness to share diverse passions with others injects a unique vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team supporting you.