Customer Support Intern

The Customer Support Intern role at Xometry is a part of the company's dedicated support team, which serves as the primary point of contact for customers utilizing their advanced on-demand manufacturing platform. Xometry, a leader in global manufacturing solutions, values individuals who are eager to learn and thrive in a dynamic, innovative environment. As an intern, you will gain exposure to cutting-edge technology applications in the manufacturing and marketplace sector.

In this position, you will support customers by resolving inquiries, troubleshooting issues, and processing orders while maintaining exceptional service standards. Your daily tasks will include responding to customer inquiries through various communication channels, ensuring that customers are guided seamlessly through Xometry’s digital platform, and collaborating closely with both technical and operations teams to resolve complex cases. You will also identify and escalate issues that require specialized attention, helping the team continuously improve processes.

To succeed in this role, candidates should have strong verbal and written communication skills and an eagerness to deliver top-tier customer service. Proficiency in troubleshooting problems, multitasking, and working within digital and data-driven platforms is essential. Previous experience in customer support or a related function is preferred, though not always required for the internship; high initiative, critical thinking, and a proactive approach will be especially valued.

Interns at Xometry are offered valuable hands-on learning experiences, mentorship from industry professionals, and the opportunity to work in a fast-paced environment that encourages professional growth. The internship is designed to give participants substantial on-the-job training and insights into the rapidly evolving landscape of digital manufacturing services.