Customer Success Manager - NSW

Diligent Corporation is seeking a Customer Success Manager to oversee a portfolio of accounts in New South Wales, Australia. This role involves ensuring exceptional customer experiences through effective account management and collaboration with internal teams. The position is based in Sydney and offers a hybrid work model, requiring at least 50% in-office presence.

Key responsibilities include building and maintaining strong client relationships, managing the commercial and contractual renewal process, and proactively identifying opportunities for account growth. The role also involves coordinating with various internal teams to deliver a seamless customer experience and facilitating product implementation with senior client stakeholders.

Candidates should have experience managing a large portfolio of corporate customers, with a preference for those with enterprise-level account management experience in SaaS environments. Proficiency in sales CRM applications like Salesforce is desirable. Strong communication and presentation skills, problem-solving abilities, and a passion for technology are essential.

Diligent offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of creativity and innovation, encouraging employees to explore new ways of working and thinking.

Joining Diligent provides an opportunity to be part of a global community dedicated to making a positive impact through advanced governance, risk, and compliance solutions. The company values diversity and offers growth opportunities within a dynamic and supportive environment.