Customer Success Intern (Position located in Singapore)
The Customer Success Intern will support the Customer Success team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4's security awareness training and phishing simulation platform. This 3-month internship is designed for someone who's eager to learn consultative customer engagement, onboarding best practices, and customer health/adoption management in a fast-paced SaaS environment. You'll work alongside Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Account Management) to assist with onboarding activities, customer communications, reporting, and internal process improvement.
Responsibilities include supporting customer onboarding activities by helping track tasks and milestones, assisting in customer communications such as meeting follow-ups and onboarding reminders, and helping customers get started with best practices by compiling and sharing approved KnowBe4 resources. Additionally, the intern will leverage KnowBe4 assessments and reporting to support adoption insights, monitor customer usage and health indicators, coordinate with Technical Support, contribute to customer reviews, support renewal readiness, and maintain CRM hygiene by updating contact details and customer status in Salesforce.
Minimum qualifications include currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field. Candidates should be comfortable with spreadsheets and documents, familiar with email and collaboration tools, and possess strong verbal and written communication skills. Being organized, detail-oriented, and able to manage multiple tasks with guidance is essential. Preferred qualifications include an interest in cybersecurity, SaaS, or customer-facing roles, exposure to CRM tools like Salesforce, and experience working on projects involving customer support, onboarding, training, or account management.
KnowBe4 offers company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. The work environment is modern, high-tech, and fun, with a focus on continuous professional development and a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, KnowBe4 strives to make every day fun and engaging, from team lunches to trivia competitions to local outings.