Customer Success Engineer - Privacy Automation

OneTrust, a leading provider of AI-Ready Governance solutions, is seeking a Customer Success Engineer specializing in Privacy Automation to join their Bengaluru team. This role is integral to ensuring customers effectively utilize OneTrust's platform to meet their privacy and data governance needs.

In this position, you will conduct one-on-one "Ask the Expert" sessions with customers, providing hands-on troubleshooting, guidance, and configuration support across OneTrust's Privacy Automation and Data & AI governance modules. Your expertise will empower users to resolve issues, clarify product behaviors, and confidently implement solutions. Additionally, you'll collaborate with cross-functional teams to relay customer insights and contribute to the creation of scalable enablement assets, such as knowledgebase articles and video tutorials.

Ideal candidates will have 3-5 years of experience in a technical customer-facing role, such as Customer Success, Support Engineering, or Solutions Consulting. A strong understanding of cloud-based software platforms and enterprise SaaS workflows is essential. Excellent communication skills, a customer-first mindset, and the ability to manage multiple engagements simultaneously are crucial. Experience with OneTrust's platform or similar governance, risk, and compliance (GRC) solutions is preferred.

OneTrust offers a comprehensive benefits package, including healthcare coverage, flexible paid time off, equity RSUs, annual performance bonuses, retirement account support, and 14+ weeks of paid parental leave. Specific benefits may vary by country.

Joining OneTrust means becoming part of a diverse and inclusive team committed to responsible data use and innovation. The company fosters a culture of trust, collaboration, and continuous learning, providing opportunities for professional growth and development.