Customer Experience Team Lead

The Customer Experience Team Lead at Slice will oversee a dedicated team responsible for managing inbound calls, processing orders, and ensuring accurate and timely order transmission to our restaurant partners. This role is pivotal in driving the team to exceed performance targets while delivering exceptional service to a diverse customer base. Slice is committed to empowering local pizzerias by providing them with the technology and services needed to thrive in a digital marketplace.

Key responsibilities include leading a team to handle customer interactions efficiently, utilizing internal systems to maintain order accuracy, and supporting restaurant partners in streamlining their operations. The Team Lead will also collaborate with peers and senior associates to ensure consistent execution across the team, particularly during peak periods, and will be accountable for meeting performance expectations related to quality assurance, productivity, and error rates.

Candidates should possess at least 3 years of experience in Account Management, Customer Support, or Customer Success roles, with a proven track record of leadership. Excellent verbal and written English communication skills are essential, along with proficiency in using ticketing systems, CRMs, and basic spreadsheets. The ability to remain calm and effective in a high-paced contact center environment, multitask, and handle competing priorities during peak periods is crucial.

This full-time, on-site position requires 40 hours per week, with each shift being 8 hours long during the evening or night (2nd and 3rd shifts), scheduled between 4 pm and 7 am. Slice offers a comprehensive set of benefits, including Pizza Fridays, a Wellbeing Program, Private Health Insurance, and a Learning and Development Program.

At Slice, we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values—We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public, and It’s a pizza Party—guide everything we do, innovate, learn, and grow.