Case Manager III
Xometry is seeking a Case Manager III to join our growing team in Gaithersburg, MD. As a key player in resolving complex customer and partner issues, you will ensure timely, empathetic, and effective support aligned with Xometry's commitment to world-class service.
In this role, you will manage and resolve high-priority customer and partner cases, often involving multiple internal and external stakeholders. Responsibilities include managing supplier orders, ensuring on-time shipments, assisting suppliers with manufacturing challenges, performing open order reports with customers, and overseeing the fulfillment of complex orders. You will also serve as the escalation point for frontline support teams and coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues.
The ideal candidate will have over 5 years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment. Strong communication, negotiation, and conflict resolution skills are essential. Experience as a Quality Engineer (QE) or Supplier Quality Engineer (SQE), project management experience, and supplier management are highly desirable. Familiarity with CRM systems such as Salesforce or Zendesk, as well as experience with ERP tools and logistics platforms, is a plus. A bachelor's degree in Business, Engineering, Supply Chain, or a related field is preferred.
The estimated base salary range for this role is $76,000 to $99,000 annually, plus an annual bonus, depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including a 401(k) match, medical, dental, and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; employee assistance programs; and other wellbeing resources.
Xometry is a fast-growing digital technology company disrupting the manufacturing industry. We provide a dynamic and entrepreneurial environment where you can make meaningful daily contributions to drive stakeholder satisfaction. Join us to experience the ultimate in customer, manufacturing partner, product, and technology diversity while further developing your multi-tasking, problem-solving, and communication skills.