Business Line Program Administrator
Wilson Elser, a leading defense litigation law firm with over 1,400 attorneys across 46 offices in the United States, is seeking a Business Line Program Administrator. Founded in 1978, the firm is recognized among the top 100 law firms by The American Lawyer and 36th in the National Law Journal’s survey of the nation’s largest law firms. The Business Line Program Administrator will play a vital role in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data.
In this role, the administrator will review and analyze information from internal and external systems to provide actionable insights and recommendations. They will collaborate closely with program leads to ensure seamless day-to-day business operations and support program success. Additionally, the administrator will create and maintain a comprehensive knowledge bank to empower team members and streamline business processes. They will identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines. The role also involves analyzing and reporting on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date. Regular interaction with clients, claims professionals, and attorneys will be essential to address issues, review performance metrics, and drive continuous improvement.
The ideal candidate will have a minimum of 3 years of civil litigation experience in a law firm or with an insurance company, showcasing the ability to navigate complex legal processes. A bachelor’s degree or equivalent is required, with experience or knowledge in project management or process improvement being a strong advantage. Exceptional leadership, time management, and organizational skills are essential to inspire teams and streamline operations. Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is required, with advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, being highly preferred. Strong written and oral communication skills are necessary to engage effectively with diverse stakeholders. The candidate should demonstrate the ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results. Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment is crucial. Flexibility to work both independently and collaboratively as part of a team is important. The candidate should be able to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail. A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals, is desired.
The compensation for this position ranges from $65,000 to $85,000 USD annually. As a full-time role, it qualifies for benefits including a 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Wilson Elser offers outstanding benefits, including a 401(k) match and a generous paid time off (PTO) plan. The firm provides ample opportunities for professional development and advancement, fostering a collaborative and innovative work environment. Employees have access to various perks and resources to support their well-being and career growth.