Bilingual Technical Support (Portuguese/English) - Future Openings (São Paulo Brazil)
Tenable, Inc. is seeking a Bilingual Technical Support Engineer fluent in Portuguese and English to join their team in São Paulo, Brazil. As a leading company in Exposure Management, Tenable provides cybersecurity solutions to over 44,000 organizations worldwide, including 65% of the Fortune 500 and 45% of the Global 2000. The Technical Support function is vital to Tenable's success, ensuring clients maximize the value of their products.
In this role, you will be responsible for troubleshooting and resolving technical inquiries from customers, analyzing vulnerability scan results, system audits, and log events. You will assist customers in understanding these results and provide clear, actionable information to resolve issues promptly. Additionally, you will recreate customer software issues in a lab environment for engineering assessment and ensure customer feedback is properly captured and communicated to Product Management and Research & Development.
The ideal candidate should have professional fluency in both Portuguese and English, with a bachelor's degree in a technical field or equivalent experience. A strong foundation in networking, including TCP/IP, Linux/Unix, macOS, and Windows administration, is essential. Experience with vulnerability management tools like Nessus is advantageous. Previous experience in customer support or network security is preferred, along with outstanding written and verbal communication skills and strong analytical abilities.
While specific compensation details are not provided, Tenable offers a comprehensive benefits package that includes generous paid time off, equity value through RSUs, and an Employee Stock Purchase Plan. These benefits contribute to a competitive total compensation package.
Tenable fosters a culture of belonging, respect, and excellence, encouraging employees to be their best selves. Joining the #OneTenable team means collaborating with talented and passionate individuals, with opportunities for career advancement within Technical Support and other departments.