Backend Engineer, Communications Capture
Gong is seeking a Backend Engineer to join the Communications Capture team within its Dublin R&D hub. This team is responsible for developing and maintaining the data pipelines that ingest and capture customer interactions from various communication systems, including emails, calendars, phone and web conferencing calls, and text messages. These pipelines are critical to Gong's operations, serving all customers and forming the foundation for a wide range of the company's products.
In this role, the Backend Engineer will dive into complex, large-scale backend systems, implementing new features, enhancing existing capabilities, and resolving issues within a live, massive system without negatively impacting customers. Responsibilities include designing and implementing scalable, high-performance backend services and APIs using Java, Spring Boot, and cloud technologies; developing and maintaining integration infrastructure to enable seamless connections with third-party applications; building modular API interfaces to support a wide range of future use cases; enhancing system security; collaborating with internal teams and external partners; and taking full ownership of features from design to production.
The ideal candidate will have over five years of backend software development experience, with a strong foundation in Java and modern cloud-based architectures. They should possess experience in both application and infrastructure development, with a deep understanding of scalable SaaS solutions. Proficiency in Java (including Spring) and designing robust, maintainable APIs is essential, along with experience developing durable systems using technologies such as Kafka and SQS. Familiarity with cloud platforms like AWS, GCP, or Azure, and building scalable microservices architectures is required. A solid understanding of secure API design and best practices for external integrations, strong communication and collaboration skills, and the ability to take ownership and drive projects forward independently are also important.
Gong offers a variety of private health insurance plans designed to fit employees and their families' needs, a flexible wellness stipend to support a healthy lifestyle, mental health benefits with covered therapy and coaching, an education and learning stipend for personal growth and development, flexible vacation time to promote a healthy work-life blend, and paid parental leave to support employees and their families.
Engineering at Gong is unique in that employees are trusted and empowered with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. This approach, referred to as "Own. Solve. Impact.," means that engineers are involved and able to influence the entire process to create the best product.