Account Support Analyst
The Account Support Analyst at Motive plays a pivotal role within the Finance organization, acting as the primary liaison between Mid-Market Account Managers and various internal departments. This position is integral to ensuring a seamless Quote-to-Cash (Q2C) process, facilitating efficient order management, and supporting customer-related inquiries from initial quoting through to final delivery and beyond. Motive, formerly known as KeepTruckin, is a technology company founded in 2013, specializing in AI-powered fleet management solutions. The company serves nearly 100,000 customers across diverse industries, including transportation, logistics, construction, and the public sector.
In this role, the Account Support Analyst is responsible for managing the end-to-end Q2C process, providing hands-on Configure, Price, Quote (CPQ) assistance to Account Managers, and ensuring that quotes and orders accurately reflect customer specifications. The analyst will also support Vendor Finance deals, account audits, and account transfers or mergers, maintaining data accuracy across relevant systems. Additionally, the role involves managing orders, addressing open shipment queries, and handling replacement requests, all while collaborating closely with customers to resolve order and shipment issues. The analyst will act as the main point of contact for Mid-Market Account Managers, offering direct support on Order Management-related queries, and will coordinate with Finance, Fulfillment, Customer Support, and other cross-functional teams to ensure a seamless end-to-end order process. Proactive identification and resolution of potential issues in the Q2C process are also key responsibilities.
Candidates for this position should possess a degree in Business Management disciplines, preferably in Finance, Business Management, Economics, or Supply Chain. A minimum of four years of prior experience in customer-facing operations or a similar support-focused role is preferred. A strong understanding of the Q2C process and customer delivery lifecycle is essential. Excellent verbal and written communication skills are required, with the ability to effectively liaise with internal stakeholders, Account Managers, leadership, and external customers. Attention to detail, problem-solving abilities, adaptability, and proficiency with CRM systems, preferably Salesforce, are also important. The role demands a highly organized and proactive individual capable of managing multiple tasks simultaneously in a fast-paced, high-volume environment.
While specific compensation details are not provided, Motive offers a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. The company fosters a diverse and inclusive workplace, emphasizing the importance of different backgrounds, experiences, abilities, and perspectives. Motive's culture is centered around innovation, collaboration, and a commitment to making physical operations safer, more productive, and more profitable. Employees are encouraged to contribute to the company's mission of empowering those who run physical operations with tools to enhance their work.
Joining Motive as an Account Support Analyst offers the opportunity to be part of a rapidly growing company at the forefront of AI-powered fleet management solutions. The role provides exposure to a wide range of industries and the chance to work with a diverse team dedicated to innovation and excellence. Motive's commitment to employee growth and development, coupled with its inclusive culture, makes it an attractive workplace for professionals seeking to make a meaningful impact in the field of fleet management.