Account Manager (SMB) (Hybrid)
The Account Manager (SMB) role at KnowBe4 focuses on managing and expanding relationships with small and medium-sized business customers, specifically organizations with 25 to 500 employees. As part of the Sales team, the Account Manager is responsible for deepening existing client relationships and maximizing the adoption of KnowBe4's security solutions. KnowBe4 is a global leader in Human Risk Management, providing AI-driven platforms to over 70,000 organizations worldwide to enhance their security culture.
Key responsibilities include managing a portfolio of SMB accounts to identify and execute cross-sell and upsell opportunities, such as adding seats, upgrading subscriptions, and introducing complementary security products. The Account Manager will build and maintain a healthy sales pipeline, prioritize strategic selling to key decision-makers, and collaborate closely with Customer Success Managers and Renewal Specialists to support product adoption and renewals. Utilizing tools like Salesforce and Gmail, the role requires meticulous tracking of customer interactions and pipeline status.
Candidates should have a proven track record in sales, with at least 3 years of experience selling software to small and medium enterprises. Familiarity with IT security concepts is essential, along with strong written and verbal communication skills to conduct discovery calls, deliver demos, and craft compelling correspondence. Proficiency in Salesforce and Gmail is required, and a bachelor's degree in business or technology is preferred. Additional qualifications such as Network+ or Security+ certifications, trade show experience, and pricing negotiation skills are considered advantageous.
Compensation includes uncapped earning potential with bonuses based on sales performance. KnowBe4 offers a collaborative sales environment in Clearwater, Florida, with company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement. The company fosters a culture of radical transparency, extreme ownership, and continuous professional development, providing clear paths for career growth into larger territories, enterprise segments, or sales leadership roles as the company continues to scale.