Technical Support Specialist

Motive is a technology company dedicated to enhancing the safety, productivity, and profitability of businesses operating in the physical economy. Their platform integrates AI and computer vision to provide comprehensive solutions for managing drivers, vehicles, equipment, and fleet-related expenses. Serving over one million drivers and 100,000 companies across various industries, Motive is recognized as a Forbes Cloud 100 company and an Inc. Magazine Best Place to Work.

The Technical Support Specialist will be the primary point of contact for customer inquiries and issues related to Motive's products and services. This role involves delivering prompt, empathetic, and accurate support through multiple channels, including phone, email, and chat, while maintaining a professional tone and adhering to documented processes. The specialist will also collaborate with cross-functional teams to resolve complex technical issues and contribute to continuous improvement initiatives.

Ideal candidates should possess strong analytical skills, excellent verbal and written communication abilities in both Spanish and English, and a natural instinct to empathize with users. Experience in technical customer service is preferred, and candidates should be comfortable with rotational shifts. A reliable internet connection of at least 30 Mbps is required for remote positions.

Compensation details are not specified in the available information. Benefits and perks are not explicitly mentioned.

Motive fosters a diverse and inclusive workplace, welcoming individuals from various backgrounds, experiences, abilities, and perspectives. The company offers opportunities for professional growth and development within a dynamic and collaborative environment.