Technical Account Manager
The Enterprise Technical Account Manager (TAM) at Smartsheet serves as a strategic advisor to enterprise customers, ensuring they achieve their desired outcomes with Smartsheet's products. This role involves aligning customers' software investments with their business goals, understanding their long-term objectives, and providing guidance on leveraging technology to meet those goals. Additionally, the TAM acts as an escalation point to facilitate and resolve complex technical issues.
Key responsibilities include leading multiple engagements to provide guidance across various industries and use cases, serving as an advisor on best practices and capabilities of the Smartsheet platform, and developing comprehensive engagement strategies to maintain high customer satisfaction. The TAM will perform periodic reviews to confirm satisfaction, resolve issues, and expand Smartsheet use throughout the account. They will also evaluate usage patterns to provide guidance and increase customer adoption and satisfaction. Driving TAM renewals by leading business reviews, implementing strategies to prevent churn, and building strategic relationships with key technical team members within customer organizations are also essential duties.
Candidates should have over five years of relevant Technical Account Management or related customer-facing experience, with technical knowledge of SaaS products and their underlying technologies. Familiarity with Smartsheet products such as Core App, Bridge, Resource Management, Premium Apps, Control Center, and Connectors is preferred. Strong communication skills, both written and verbal, are necessary, along with the ability to explain technical subjects to non-technical personnel in large enterprises. A passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet's benefits and use cases are important. Experience in the configuration, customization, and implementation of SaaS applications is also required.
Smartsheet offers a competitive base salary range for this role, determined by factors such as professional and educational experience, skills, and specific candidate location. In addition to the base salary, this role is eligible for a market-competitive incentive opportunity. The company provides a comprehensive benefits package, including employer-paid medical, vision, and dental coverage, a 401k match, monthly stipends to support work and productivity, flexible time away programs, and opportunities for professional growth and development.
At Smartsheet, employees' ideas are heard, their potential is supported, and their contributions have a real impact. The company fosters an inclusive environment that encourages exploration, boundary-pushing, and growth beyond one's role. Diverse perspectives and nontraditional paths are welcomed, as Smartsheet believes that impact comes from individuals who care deeply and challenge thoughtfully. Joining Smartsheet means engaging in work that stretches, excites, and connects individuals to something bigger.
Smartsheet is an committed to fostering an inclusive environment with the best employees. It is the company's policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.