Tech Customer Support Analyst

The Tech Customer Support Analyst at Bitso plays a pivotal role in ensuring a seamless experience for our users by addressing technical inquiries and resolving issues related to our cryptocurrency trading platform. As part of the Customer Support and KYC team, this position is integral to maintaining Bitso's commitment to providing secure and efficient financial services in the rapidly evolving crypto industry.

Key responsibilities include diagnosing and troubleshooting technical problems reported by users, collaborating with cross-functional teams to escalate and resolve complex issues, and contributing to the development of support documentation to enhance user self-service capabilities. The analyst will also monitor system performance to proactively identify potential issues and ensure prompt resolution.

The ideal candidate possesses a strong technical background, with experience in customer support within the fintech or cryptocurrency sectors. Proficiency in problem-solving, excellent communication skills, and the ability to work effectively in a fast-paced environment are essential. Familiarity with blockchain technology and an understanding of cryptocurrency markets are highly desirable.

Bitso offers a competitive compensation package, including benefits such as health insurance, flexible working hours, and opportunities for professional development. Employees enjoy a dynamic and inclusive work environment that fosters innovation and collaboration.

Joining Bitso means becoming part of a forward-thinking company that is at the forefront of the cryptocurrency revolution in Latin America. We value individuals who are passionate about technology and finance, and who are eager to contribute to our mission of making crypto accessible to everyone.