Team Lead - CDI
The Team Lead - Custom Data Integration (CDI) at Arcadia is responsible for overseeing the Chennai-based CDI team, which plays a crucial role in ingesting and standardizing utility data beyond the company's core product capabilities. This team addresses non-standard customer requirements, including integrations with sustainability platforms, custom data deliveries, and processing of various bill formats through specialized internal workflows. The role involves converting unstructured and non-standard data into standardized, audit-ready outputs that support customer sustainability reporting and compliance needs.
Key responsibilities include managing the CDI team's throughput, quality, and adherence to turnaround times across standard and custom workflows. The Team Lead will oversee intake queues, balance workload allocation, and ensure timely delivery of CDI projects, from new customer onboarding to recurring custom workflows. Additionally, the role involves defining and enforcing quality assurance standards, building standard operating procedures, and driving root-cause analysis to implement systemic fixes in collaboration with research and development or revenue operations teams.
The ideal candidate should have over five years of experience in data operations, solutioning, data integration, or data quality roles, including at least two years leading a team of five or more. Technical skills required include strong proficiency in SQL for analysis and debugging, working knowledge of Python for scripting and automation, and advanced Excel or Google Sheets capabilities. Experience with Jira, Confluence, and structured operational workflows is also essential. Exposure to utility, energy, billing, or similar unstructured data domains is highly desirable.
Arcadia offers competitive compensation based on market standards and operates on a hybrid model with a remote-first policy. Benefits include a flexible leave policy, medical insurance covering the employee and up to five family members, comprehensive coverage including accident and life insurance, an annual performance cycle, quarterly team engagement activities, rewards and recognitions, and learning and development programs to foster professional growth. The company values diversity, empathy, teamwork, trust, and efficiency, providing a supportive culture for its employees.