Support Helpdesk Business Specialist
The Support Helpdesk Business Specialist at Extenteam Client Roles is a pivotal position within the company's operations team, focusing on delivering exceptional customer service and technical support to clients in the short-term rental industry. Extenteam, founded in 2021 and headquartered in Miami, Florida, specializes in AI-assisted operations services for property managers, supporting over 50,000 properties globally.
In this role, the specialist will be responsible for promptly addressing client inquiries and technical issues, ensuring seamless communication between clients and internal teams. They will manage and resolve support tickets, provide training on software tools, and assist clients in optimizing their use of Extenteam's services. Additionally, the specialist will collaborate with the product development team to relay client feedback and contribute to the continuous improvement of service offerings.
Candidates should possess strong problem-solving skills, excellent communication abilities, and a solid understanding of the short-term rental industry. Experience with property management software and a background in customer support are highly desirable. The role requires the ability to work independently in a remote setting and manage multiple tasks efficiently.
While specific compensation details are not provided, Extenteam offers a competitive salary that reflects the candidate's experience and responsibilities. The company provides a 100% remote work environment, allowing flexibility and eliminating daily commute. Employees are entitled to standard leave entitlements, including vacation and sick leave, and receive HMO coverage for medical services.
Extenteam fosters a culture of excellence, collaboration, and data-driven decision-making. The company is committed to continuous innovation and offers opportunities for professional growth within a dynamic and supportive team. Joining Extenteam means contributing to the evolution of the short-term rental industry through innovative technology and exceptional service.